Introduction and Our Commitment

At Innovatereboot, we understand that your financial information is deeply personal. When you're planning your financial future, you need to know exactly how your data is handled. This isn't just another legal document — it's our promise to you about transparency and respect.

We're a personal financial planning consultation service based in Taiwan, and we operate under Taiwan's Personal Data Protection Act along with international privacy standards. This policy explains everything in plain language because we believe you shouldn't need a law degree to understand what happens to your information.

Information We Collect and Why

Personal Financial Information

During our consultations, we collect information that helps us provide meaningful financial guidance:

• Your current financial situation, including income, expenses, and existing investments
• Financial goals and timeline preferences
• Risk tolerance and investment preferences
• Family situation that affects financial planning
• Contact information for ongoing consultation support

Technical Information

Our website automatically collects some technical data to improve your experience:

• Browser type and device information
• Pages visited and time spent on our site
• General location data (city level, not precise location)
• Referral source (how you found our website)

How We Use Your Information

Your data serves specific purposes in our financial consultation process:

• Creating personalized financial strategies based on your unique situation
• Following up on consultation sessions and providing ongoing support
• Sending relevant financial insights and market updates (with your permission)
• Improving our consultation methods and service quality
• Meeting legal requirements for financial advisory services in Taiwan

We don't use your information for marketing unrelated services, and we never sell your data to third parties. Your financial information stays within our consultation framework.

Data Sharing and Third Parties

We keep data sharing to an absolute minimum. Here's exactly when and why we might share information:

Before sharing any of your information, we evaluate whether it's absolutely necessary. In cases where we need to share data for your consultation benefit, we'll always ask permission first.

Your Rights and How to Exercise Them

Under Taiwan's Personal Data Protection Act and our commitment to transparency, you have several important rights:

Data Security Measures

Financial information requires the highest level of protection. Here's how we safeguard your data:

Technical Safeguards

• Bank-level encryption for all data transmission and storage
• Secure servers with regular security updates and monitoring
• Multi-factor authentication for all team access to client data
• Regular security audits and vulnerability assessments
• Encrypted backup systems with secure off-site storage

Physical and Administrative Security

• Locked filing systems for any physical documents
• Limited access policies — only team members working on your consultation can see your information
• Regular training for all staff on privacy protection and data handling
• Incident response procedures for any potential security issues

While we implement comprehensive security measures, we also recommend you use strong passwords for any online accounts and keep your login information private.

Data Retention and Deletion

We don't keep your information longer than necessary. Here's our retention schedule:

Active Consultation Period

During our working relationship, we maintain complete records to provide consistent, informed financial guidance.

Post-Consultation Retention

• Financial consultation records: 7 years (required by Taiwan financial advisory regulations)
• Contact information: 3 years (for potential follow-up consultations)
• Marketing preferences: Until you unsubscribe or request deletion
• Website usage data: 2 years maximum

Secure Deletion Process

When retention periods end, we permanently delete your information using secure deletion methods that make data unrecoverable. We can also delete your information earlier upon request, except where legal requirements mandate retention.

International Data Transfers

Your information primarily stays within Taiwan. However, some of our secure technology providers operate internationally. When data crosses borders, we ensure:

• All transfers use encrypted, secure connections
• Service providers meet international privacy standards
• Contractual agreements require the same privacy protections
• Data is processed only for the specific services you've requested

We evaluate all international service providers carefully and choose only those with strong privacy reputations and compliance records.

Cookies and Website Technology

Our website uses a few types of cookies to improve your experience:

Essential Cookies

These make our website work properly and can't be turned off. They remember your language preference and help secure your connection.

Analytics Cookies

We use these to understand how visitors use our website so we can make improvements. This data is anonymized and helps us create better content.

Preference Cookies

These remember your choices to make return visits more convenient.

You can control cookies through your browser settings. Disabling some cookies might affect website functionality, but won't prevent you from accessing our main content or contacting us.

Updates to This Policy

We review and update this privacy policy annually or when significant changes occur to our data practices. When we make changes:

• We'll email active clients about important updates
• We'll post the new version on our website with the revision date
• We'll explain major changes in plain language
• You'll have time to review changes before they take effect

Continuing to use our services after policy updates means you accept the revised terms. If you disagree with changes, you can contact us to discuss your options.

Children's Privacy

Our financial consultation services are designed for adults making financial decisions. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe we might have information about your child, please contact us immediately so we can delete it.